AVOW Limited Warranty
What we cover if something goes wrong with how your piece was made.
Who and how long
This warranty is given by Ben's business name and address, Canada ("AVOW") to the person who bought the piece from us. It lasts 2 years from the day the piece is delivered.
What is covered
- Stones that come loose or fall out because of how they were set.
- Prongs, clasps, links or solder joints that break in normal wear.
- Flaws in the metal.
What is not covered
- Normal wear: scratches, and prongs or bands thinning over many years.
- The rhodium plating on white gold wearing away over time. We re-plate at cost.
- Damage from knocks, accidents, chemicals or misuse.
- Loss or theft.
- Damage caused by repairs or alterations made by someone else.
What we will do
We repair your piece free of charge, or, if it can't be repaired, we make it again. We pay for insured shipping both ways. Confirm with the maker in writing: they repair or remake defects at their cost for the same period.
How to make a claim
with your order details, then reply to our confirmation email with a few photos of the problem. We'll reply within two business days and send you an insured shipping label.
Your other rights
Any implied warranties, including those of merchantability and fitness for a particular purpose, last only as long as this warranty. Some States do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
We are not responsible for incidental or consequential damages. Some States do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
This warranty gives you specific legal rights, and you may also have other rights which vary from State to State.